Forms of Payment
We ACCEPT: American Express, Discover, Mastercard, Visa, PayPal
We DO NOT accept, Venmo, Zelle, Apple Pay, Google Pay, Square Cash, Facebook Messenger, Jaxx or other digital or bit coin platforms.
Can’t complete a purchase
You might need to edit your billing information or pay an unpaid bill.
Change your password
Go to Members Area and from drop down menu and Select Profile
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Go to Members Area from drop down menu Select Account.
Upgrade my Membership
Go to Account info and select Upgrade or click here
Change my payment method
Check my payment history
Go to Members Area, from drop down menu Select Account, scroll down to Useful Links and Select Payment History.
Cancel a Membership
Go to Account info or click here
All plans will need to be renewed either monthly or annually, and will be billed to the card on file. You can update your payment type at any time by logging into your Account here
Renew my subscription
All plans will need to be renewed when the subscription time is up and can be billed to the card on file. You can update your payment type at any time by logging into your Account.
I can’t get sound on the my PC or Mac. What do I do?
There are several reasons that could make this occur.
1) It could be as simple as clearing your browsing history or clearing your cache
2) Or allowing data through your firewall.
3) It could a software problem like a setting in Internet Options (make sure that your security options are set to medium.)
4) It could be you have Norton Internet Security, a separate software package with its own separate icon, which sometimes gets bundled with Norton Anti-Virus. This can prevent you from receiving the audio files. (Disable the Norton Internet Security package ONLY…NOT YOUR Norton Anti-Virus.)
5) Is your billing up to date
The volume is too low. What can I do?
Sound differ from PC to PC and from Device to Device. We unfortunately do not have control of the quality of your speakers or your sound card.
When using my PC or Mac why are there stops, buffering, gaps or poor quality when I am listening?
This is usually caused by your Internet Provider (e.g., Spectrum, Veizon, etc.). It is because of stress, strain or the availability of the bandwidth they have allocated for Internet/WiFi connectivity. It can also be caused by congested lines which are being accessed by more users than your Internet Provider can handle or it could be that you are running too many applications on your computer at the same time that you are trying to listen to a podcast. If you are on a LAN network the number of users and/or PCs could be the cause. In most cases this condition is almost always temporary, just try again.
I can’t see the new programs on my Mac or PC. What do I do?
This is usually because you need to hit your refresh button. We periodically are adding, changing and deleting archived shows. To make sure you are on a CURRENT archive page, hit your refresh button, this usually solves the problem.
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